Returns Policy

By placing an order through Wireless Microphone Store you are agreeing to the terms below. These policies are applicable to orders within the United Kingdom.

A. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, including all accessories, cables, manuals, and any included carry case. You'll also need your receipt or proof of purchase.

Please note that for hygiene and RF compliance reasons, bodypack transmitters and earpieces/in-ear monitors that have been worn cannot be returned once the seal on the packaging has been broken, unless faulty.

B. Return Process

To start a return, contact us at sales@wirelessmicrophones.uk with your order number and reason for return. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When returning wireless microphone systems, please ensure all components are included: transmitters, receivers, antennas, power supplies, mounting brackets, and any rack ears or accessories supplied with the original order. Incomplete returns may be subject to a deduction reflecting the cost of missing parts.

C. Damaged, Faulty, or Incorrect Items

Please inspect your order on arrival and test the equipment as soon as possible. If an item is faulty, arrives damaged, or you've received the wrong product, contact us immediately at sales@wirelessmicrophones.uk with your order number and a description (and photos, where possible) of the issue, so we can evaluate it and put things right.

If a fault develops with frequency-agile systems after the initial inspection period, please get in touch and we'll advise on the best next steps, including manufacturer warranty support where applicable.

D. Exchanges

We only exchange products that are damaged, defective, or were sent in error. This includes situations such as receiving the wrong frequency band or wrong channel variant for your system. To arrange an exchange, contact us at sales@wirelessmicrophones.uk.

E. Restocking Fee

We do not charge a restocking fee on returns.

F. Refunds

We'll notify you once we've received and inspected your return, and confirm whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.